Change Management Platform
Designed a tool that helps companies plan and track change. A leading bank’s holding using it.
Client
DigiWise (digiwisehub.com)
Timeline
2024 - Now
Project Scope
UX/UI designer, Business analyst, Full Stack Developer, AI Developer
Business Model
B2B2C, SaaS
Tools
Figma, Camtasia, pen + paper
Organization Change Management Hub
DigiWise is a consulting company that helps government organizations and businesses adapt to evolving industry needs. With rapid technological advancements, DigiWise decided to implement Organizational Change Management (OCM) to streamline transitions and modernize outdated processes.
Since OCM is closely connected to assessment tools, we integrated them into a unified system. Alongside this, we developed a knowledge base where companies can access industry news, trends, and training materials to support their evaluations.
For holding companies, we created a reporting tool that allows them to assess the maturity levels of their subsidiaries and track progress.
By combining OCM, automated assessments, and a structured knowledge base, DigiWise provides organizations with the right tools to navigate change efficiently.
How do OCM Solution, Stracl, and ChangePlan compare in supporting organizations?
I analyzed the features of three major solutions in the organizational change management space: OCM Solution, Stracl, and ChangePlan. This helped me understand their strengths and weaknesses, guiding our own development.
How are employees and teams addressing the need for support during change?
Expected outcomes:
How do they feel supported during transitions?
What drives them to look for additional resources?
What specific goals do they aim to accomplish?
What challenges prevent them from successfully managing these changes?
Define - What do organizations need from a change management solution, and why?
Brainstorming Ideas
Develop: Mapping user journeys and mental models
In the initial phase, we concentrated on developing a knowledge base platform for organizations. This platform was designed to keep them updated on assessments through various resources, including online courses, self-paced learning, industry-specific articles, use cases, trends, marketing insights, chats, webinars, and video calls.
After six iterations and feedback from key organizations, we realized the need to reorder the assessment steps and introduce a change management module. We decided to integrate our assessment tools with the OCM and knowledge base platform, creating a more streamlined, step-by-step user journey. This approach will guide users from learning about digitalization to implementing meaningful change.
Business Areas Detail
Training Courses Overview
Deliver - Holding Portal
